Email from the NOC

Sometimes, I get an email really worth saving. No I mean *really* worth holding onto and rereading from time to time to remind you that your coworkers are intelligent funny people, not just those annoyances you hope to avoid in your *next* job.

Here's a snippet from an email I received years ago from the NOC (network operations center) that I love to reread periodically. (I have removed product and specifics for readability sake and to avoid those pesky legal issues...)

No one is ever going to look at the [server] source code to fix problems ever again in this cycle of the universe. We will have to go through a Big Crunch and a Big Bang and billions of years before some creature will evolve to build [the server application], and then troubleshoot its code.*

Thus, the user's shot for long-term happiness will involve [new product] deployment. We cannot increase the user's short-term happiness.

-A Nonymous

* Or, if you prefer the Everett-Wheeler-Graham model, the user is going to have to travel to the parallel universe where software development is alive [on said product], because in this eigenstate, it is dead, it has ceased to be, it has rung down the curtain and joined the choir invisible.